Menu
This website is operated by DeadFox Productions, trading under the name AlienBattles.com. References to “we”, “us”, and “our” refer to DeadFox Productions & AlienBattles.com in these Terms. Contact info: support@deadfox.be
By making a purchase from our e-commerce store, you agree to these Terms.
Our Privacy Policy and Refund Policy are incorporated by reference into these Terms.
AlienBattles.com eShop operates on a dropshipping model, sourcing products from third-party suppliers. We do not hold inventory; products are shipped directly from suppliers. You are responsible for reviewing and complying with the supplier’s terms when making purchases through our platform.
We strive to ensure that details displayed for items are correct at the time of entry into the system.
We aim for accurate representations, but variations may occur due to monitor settings.
An email confirming order details does not signify acceptance; acceptance occurs upon dispatch. Orders may not be accepted for various reasons.
Payments are processed through secure payment gateways at checkout. Prices displayed include taxes and VAT; additional taxes in your country are your responsibility if purchasing from outside Europe.
Delivery is managed by third-party suppliers and is subject to their policies. Delivery options and estimated times are provided at checkout. Incorrect shipping addresses may incur additional fees. For damaged items, provide photos to process refunds or replacements.
Duties and taxes for international orders are the customer’s responsibility.
If you wish to cancel an order, contact us immediately. Return costs apply if items have been dispatched.
We shall not be liable for direct, special, indirect, or consequential damages resulting from the use of our eShop. You agree to indemnify us against all claims arising from any breach of these Terms.
These Terms are governed by Belgian law and subject to the exclusive jurisdiction of the courts of Leuven.
These Terms constitute the entire agreement between the parties, superseding all prior agreements.
We reserve the right to amend these Terms without prior notice. If any term is found unenforceable, the remaining terms shall remain in effect. We are not liable for delays or failures beyond our control.
For complaints or inquiries about goods, please contact us. All purchases fall under BE jurisdiction unless mutually agreed otherwise.
All content on AlienBattles.com eShop is the property of respective owners and may not be used without permission.By using AlienBattles.com eShop, you acknowledge and agree to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.Thank you for shopping with AlienBattles.com eShop!
In the unfortunate event that a product arrives damaged or with a manufacturing error, AlienBattles.com offers a free replacement or a refund. To qualify for a return or refund, you must contact our customer service team within 30 days of product delivery. Please provide your order number and detailed information about the issue, along with the required photo evidence of the damage or error.Items must be in the same condition that you received them, and in their original packaging. Due to the nature of our dropshipping model, we encourage customers to return the original item for a refund and place a new order for the desired product.
Upon verification and approval of your refund request, we will process the refund to your original payment method. The timeframe for the refund to be reflected in your account may vary depending on the policies of our payment service providers.
Given the specifics of our business model, we typically do not offer direct exchanges. Instead, we recommend returning the original item for a refund and placing a new order for the product you want.
Customers are responsible for covering the return shipping costs unless the item is incorrect or damaged upon arrival. In such cases, AlienBattles.com or our suppliers may cover the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Certain types of items, such as custom-made products, perishable goods, and personal care items, may not be eligible for return or refund. For specific inquiries regarding the eligibility of an item for return or refund, please contact our customer service team.
For any questions or concerns regarding returns and refunds, please reach out to our customer service team. We are here to assist you and ensure a smooth and fair returns process.Thank you for choosing AlienBattles.com for your purchases. We are committed to ensuring that your experience with us is hassle-free and enjoyable.
At AlienBattles.com, we understand that timely and secure delivery is crucial to your shopping experience. Our delivery and packaging policy is designed to ensure that your items arrive safely and as expected.
Our products are shipped directly from our network of print providers. Delivery times may vary based on the print provider’s location, your shipping destination, and the shipping method chosen. Estimated delivery times provided at checkout are based on our print providers’ information and should be used as a guide. While we strive to ensure that your items arrive within the estimated timeframe, please be aware that delays may occur due to factors beyond our control, such as customs clearance or courier service disruptions.Tracking information will be provided where available, allowing you to monitor the progress of your shipment.
Items are packaged by our print providers to ensure that products are protected during transit. We encourage our providers to use packaging that is secure and sufficient to prevent damage, while also being mindful of environmental considerations.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be clearly communicated at checkout before you complete your purchase. Additional charges for customs clearance must be borne by you, as we have no control over these charges and cannot predict what they may be.
For international deliveries, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You are responsible for any additional charges for customs clearance; AlienBattles.com has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Orders are processed and shipped according to the processing time provided by our print providers. We will notify you if there are any expected delays in processing your order.
If you have any questions or concerns regarding the delivery and packaging of your order, please do not hesitate to contact our customer service team. We are committed to providing you with clear communication and support throughout the delivery process.Thank you for shopping with AlienBattles.com. We are dedicated to ensuring that your products are delivered in a timely and secure manner.
At AlienBattles.com, we are committed to protecting your privacy and ensuring the security of your personal information. In accordance with data protection regulations, we have formulated the following Privacy Policy:
We collect personal information necessary for order processing and fulfillment, including your name, address, and contact details. This information is collected solely for the purpose of shipping your orders and providing you with our services.
The personal information we collect is used exclusively for order fulfillment, shipping purposes, and customer service interactions. We do not use this information for unsolicited marketing or promotional activities without your explicit consent.
We implement robust security measures to protect the confidentiality and integrity of your personal information. Your data is securely stored and is only accessible to authorized personnel who are involved in the order processing and customer service operations.
We share your shipping information with third-party service providers, such as shipping carriers, to the extent necessary for completing the delivery of your orders. We ensure that these third parties adhere to strict data protection standards.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once orders are successfully delivered and no longer needed, your personal information is securely deleted from our systems.
You have the right to access the personal information we hold about you, request corrections, object to certain processing activities, and request the deletion of your personal information after order fulfillment. To exercise these rights, please contact us.
This Privacy Policy may be updated periodically to reflect changes in our data handling practices or legal obligations. We will notify you of any significant updates and obtain your consent where required.By using AlienBattles.com, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns regarding your privacy or data usage, please contact us.Thank you for trusting AlienBattles.com with your orders!
At AlienBattles.com, we value your privacy and are committed to transparency in how we use cookies on our website. We have developed the following Cookie Policy in line with current data protection regulations:
Cookies are small text files stored on your device that track and store information about your interactions with websites. They are used to improve user experience and provide valuable insights for website optimization.
We use both session and persistent cookies on our website. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a specified period or until you delete them.
Cookies are used to track visitor behavior, analyze website traffic, and measure the effectiveness of our advertising. This helps us improve our services and tailor our marketing strategies to better meet your needs.
Third-party cookies from service providers such as Google Analytics may be used to collect anonymous data about website usage. These cookies may track your browsing activity across different websites.
By continuing to use our website, you consent to the use of cookies as described in this Cookie Policy. You have the option to manage or disable cookies through your browser settings.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on provided by Google.
We ensure that any data collected through cookies is used in compliance with data protection regulations and is not shared with unauthorized third parties.
This Cookie Policy may be updated periodically to reflect changes in our cookie usage or legal requirements. We will communicate any significant updates to our users.By using AlienBattles.com, you agree to the terms outlined in this Cookie Policy. If you have any questions or concerns regarding cookie usage on our website, please contact us.